Return Information

RETURNS AND EXCHANGES

 While we strive for perfection with every order, and we really hope you enjoy each of your orders, we also understand that unforeseen issues may cause you to feel unsatisfied with your items. We are 100% happy to offer a refund on all of the goods returned to use, as long as they are in their original state – unused and unopened.

At this time, we cannot offer refunds on items that have been used or opened, for safety and hygienic reasons. The ‘Sales of Goods Law’ also prohibits UKCOSMETICZ.com from accepting returns if you merely changed your mind or no longer are in use of the products.

If we discover you have used or opened your returned goods, you will not receive a refund, and will instead be in charge of arranging to get the items back to you within 28 days.

RETURNS

UKCOSMETICZ will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original re-saleable condition. Simply return the item/s to UKCOSMETICZ in their original condition within 28 days of receipt following the steps below. We will issue a refund (excluding delivery fees) within 14 working days of receipt. Your statutory rights are not affected.

NON- RETURNABLE ITEMS: Sales items or Samples cannot be returned. For reasons of hygiene, certain items such as unsealed mascaras, eyeliners, lip glosses, deodorants, etc are non-returnable unless they remain sealed or are faulty.

To return any items to UKCOSMETICZ, please, follow these steps:

1. Request a Return Merchandise Authorisation (RMA). Contact our customer service team to obtain your Request Merchandise Authorisation (RMA). When requesting your RMA, provide your order reference number and which items you wish to return. Returns cannot be processed without a RMA. To request your RMA, use the ‘Contact Us’ link in our Home page or send a request to customercare@ukcosmeticz.com

2. Return items. Send the items you wish to return to UKCOSMETICZ  following the instructions you would have received from us, including your unique RMA. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as UKCOSMETICZ is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is:

UKCOSMETICZ  Returns

86 High Street (1st Floor)

Nailsea, Bristol

United Kingdom

3. Inspection and Refund. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.

Please note that delivery charges are not refunded. If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.

The ONLY way we could offer a refund on returned items that have been opened or used would be if the item were faulty. We encourage you to try fragrances in samples before committing to buying entire bottles, as opened perfumes cannot be returned under any circumstances.

DAMAGED OR WRONG ITEMS

We recommend that you inspect your entire order upon delivery. If an item arrives damaged or in error, please contact our customer service immediately by  using the ‘Contact’ link in our Help page. Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge. You will be asked to return the damaged or wrong item in its original packaging if possible.

Your statutory rights are not affected.

CANCELLATIONS

Under the distance selling regulations, you have the right to cancel your order for a full refund within 7 working days from the date of receipt of the goods if you send your notice of cancellation in writing and return the goods to UKCOSMETICZ in their original, unopened and unused condition. This does not apply to Special Offers or items that are listed as non-returnable for reasons of hygiene. Please note that credit card charges are not refunded. To cancel your order, please, contact our customer service team by using the ‘Contact Us’ link in our Help page, quoting your full name and order number. You can cancel your order online at any point up to the completion of the secure payment section at the checkout. Beyond this point, your order may be dispatched at any time, even before you receive your dispatch confirmation email. If your order has already been processed and dispatched, you will need to return the order to UKCOSMETICZ Returns. To return an order or item, please, read the Returns section. Your statutory rights are not affected.